Shipping & returns

We offer a *30-Day Money Back Guarantee, If for any reason you are not completely satisfied with your purchase. Any unopened/unused merchandise must be postmarked within 30 days of the date the package is delivered to receive a full refund for the cost of the item(s). After the 30 days you may return your item with a 15% restocking fee. No returns will be accepted 60 days after purchase date. All items must be returned in their original condition, including the manufacturer's packaging and tags (Including price tags). Customers are responsible for return shipping costs and insurance, except in the event of our error. All demo products are held to a strict 30 day return policy.

*Please be aware that we will not accept returns on mounted skis.

**We reserve the right to charge a re-stocking fee or refuse a return if any of the above conditions are not met.

HOW TO RETURN YOUR ORDER

  1. Call us at 307-637-0020 or email row@rockonwheels.net to receive a Qualified RMA#
  2. Send your packaged item to Rock On Wheels, 900 E. Lincolnway, Cheyenne, Wyoming 82001

HOW TO EXCHANGE YOUR ORDER

To expedite your exchange, we request that you order the new item you want to exchange on shoprockonwheels.net. This will ensure the item does not go out of stock. Upon receipt of your original returned order, we will credit your account. 


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